Yes. All SENZ window treatments are made to order specifically for your space, based on your selected measurements, fabrics, finishes, and specifications. Because each piece is custom-made, all sales are final.

A 50% deposit is typically required to begin your order, with the remaining 50% due at or before installation. Different payment schedules may apply to larger projects and will always be specified in your estimate.

Most custom window treatments take approximately 2–4 weeks to manufacture, plus shipping and installation scheduling. Lead times may vary depending on the product, fabric availability, and project specifications.

Yes. SENZ provides a one-year product warranty and a one-year installation warranty. Warranty coverage applies to manufacturing or installation-related issues and does not cover normal wear, misuse, or characteristics inherent to natural fabrics and materials.

Possibly. Fabric is manufactured in specific widths, so larger curtains may require multiple fabric panels to be joined together. These seams are a normal part of custom drapery construction and are not considered a defect.

Yes. Linen, cotton, woven fabrics, and other natural or textured materials may show variations in color, weave, texture, or movement. These characteristics are part of the material and are not considered manufacturing defects.

Not always. With sheer or lightweight fabrics, certain components of the track, motor, brackets, or operating system may remain slightly visible depending on lighting and viewing angle.

Walls should be smooth, properly prepared, and primed before installation. Existing texture or imperfections may remain visible through certain wallpapers. Wallpaper seams can also be visible depending on the material, lighting, and wall conditions.

Yes. Professional wallpaper installations performed by SENZ include a one-year installation warranty. Product-specific warranty coverage may vary by manufacturer.

Because our products are manufactured specifically for your project, custom orders cannot be returned, exchanged, or refunded once production has begun.

This is very common, especially in older homes. Slight variations can affect how curtains, shades, or wallpaper visually align with surrounding architectural elements. Our installers will make reasonable adjustments to achieve the best possible finish.

Yes. SENZ offers complimentary on-site consultations by appointment. We bring samples directly to your space so you can select fabrics, wallpapers, and window-treatment options in the environment where they will actually be installed.